Last Updated: March 1, 2026
Bienvenue Store LLC ("we", "us", or "our") provides this website bienvenuestore.com (the "Site") as an online platform for browsing and requesting ready-to-book tour packages. These Terms and Conditions govern your access to and use of the Site, as well as any requests or bookings you make for our tour packages. By accessing the Site, submitting a tour request, or otherwise engaging with our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site or our services.
Who We Are and Our Role
Bienvenue Store LLC is a small online travel agency based in the United States that curates and offers fixed tour packages to various destinations worldwide. Our registered address is 1 Bellis Fair Pkwy #362, Bellingham, WA 98226, US. We act as an intermediary, arranging bookings with third-party suppliers such as airlines, hotels, transfer providers, and local tour operators. We do not own or operate these suppliers, and the travel services are provided directly by them under their own terms. Your contract for the actual travel is with those suppliers, and we facilitate the process by forwarding your request for confirmation and handling initial communications.
Eligibility and User Responsibilities
You must be at least 18 years old and have the legal capacity to enter into binding agreements to use our Site or request a tour. By making a request on behalf of others, you represent that you have their full authorization and that all participants agree to these Terms. You agree to provide accurate, current, and complete information in any forms or communications with us. Providing false or misleading details may result in cancellation of your request without refund of any deposits or fees already paid.
How Bookings Work
Our Site displays curated tour packages with fixed programs, including flights from major hubs, accommodations, transfers, and selected excursions at transparent prices. When you submit a "Request This Tour" form, we receive your details and check availability with our suppliers. No binding contract exists until we confirm the booking in writing (via email or similar) and you complete any required payment. Confirmation depends on supplier availability, and we cannot guarantee acceptance. Prices are quoted in US dollars and include only the items explicitly listed for each package. Additional costs such as personal expenses, visas, travel insurance, or optional add-ons are your responsibility.
Payments and Pricing
Payments are handled securely when a booking is confirmed. We may require a deposit or full payment depending on the package and timing. All payments are non-refundable except as outlined in our separate Refund Policy or specific tour terms. Prices may change before confirmation due to supplier adjustments, currency fluctuations, or taxes, but once confirmed the price is fixed for the included services unless you request changes. We reserve the right to correct obvious pricing errors even after confirmation.
Changes, Cancellations, and Refunds
Any changes to a confirmed booking are subject to availability and supplier approval, and may incur fees from us or the suppliers. Cancellations are governed by the specific terms provided at booking time, our Refund Policy, and the policies of the underlying suppliers. Most components like airline tickets or pre-booked accommodations are non-refundable or subject to strict penalties once confirmed. We strongly recommend purchasing comprehensive travel insurance to cover potential losses from cancellations, interruptions, or other issues.
Liability and Disclaimers
We make reasonable efforts to ensure the accuracy of information on the Site, but we do not guarantee it is error-free or up-to-date. Descriptions, photos, and details are provided in good faith based on supplier information. We are not liable for any inaccuracies, changes in itineraries, or issues arising from third-party suppliers, including but not limited to delays, cancellations, overbookings, poor service quality, injuries, property damage, or losses during travel. You travel at your own risk and assume responsibility for verifying health requirements, passport validity, visa needs, and any travel advisories. We are not responsible for force majeure events such as natural disasters, strikes, pandemics, government actions, or other circumstances beyond our control.
Intellectual Property and Site Use
All content on the Site, including text, images, and design, is owned by us or our licensors and protected by copyright and other laws. You may view and print content for personal, non-commercial use only. You may not reproduce, modify, distribute, or create derivative works without our written permission. You agree not to misuse the Site, attempt unauthorized access, or interfere with its operation.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Washington, United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall be resolved exclusively in the courts located in Whatcom County, Washington. You agree to submit to the personal jurisdiction of those courts.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted here with a revised "Last Updated" date. Continued use of the Site after changes constitutes acceptance of the new Terms.
Contact Us
If you have questions about these Terms and Conditions, your booking, or need assistance, please reach out:
Bienvenue Store LLC
[email protected]
+1 360-303-0816
1 Bellis Fair Pkwy #362
Bellingham, WA 98226
United States
We appreciate your trust and aim to make your travel planning straightforward and enjoyable. Thank you for choosing Bienvenue Store.