Last Updated: March 1, 2026
Bienvenue Store LLC ("we", "us", or "our") is committed to being fair and transparent about refunds for our ready-to-book tour packages. Because travel services involve third-party providers such as airlines, hotels, and local operators, our refund policy is shaped by their cancellation terms as well as our own administrative processes. This policy explains when and how refunds may be available, what conditions apply, and how to request one. By requesting or booking a tour through our Site, you agree to these terms.
General Principles
All our tour packages are fixed and pre-arranged with confirmed suppliers, which means most bookings become non-refundable or partially refundable once confirmed. We encourage you to review the specific cancellation terms listed on each tour page before submitting a request. Those details take priority over this general policy. Refunds, when available, are processed back to the original payment method used for the booking, minus any non-recoverable fees or charges we have already incurred.
Booking Stage (Before Confirmation)
When you submit a tour request through our Site, we forward it to our partners for availability and confirmation. At this stage no payment is required from you. If the tour cannot be confirmed due to unavailability or other reasons on our end, you will not be charged anything and no refund is needed. If you decide to cancel your request before we confirm the booking and before any deposit or full payment is made, there is no penalty.
After Booking Confirmation and Payment
Once we confirm a tour and you complete payment (full or deposit as specified), the booking enters the suppliers' systems and cancellation policies become active. Most packages include non-refundable components such as airline tickets purchased at promotional fares, hotel reservations, and pre-booked excursions. In these cases refunds are limited or not available except under specific conditions outlined below.
Cancellation by You
If you need to cancel after confirmation, please contact us as soon as possible at [email protected] or +1 360-303-0816. We will review the exact cancellation terms for your specific package and advise you on any refund eligibility. Generally, cancellations made well in advance may receive partial refunds after deduction of non-recoverable costs such as airline fees, administrative charges, and any penalties from hotels or operators. Cancellations closer to the departure date are usually non-refundable or eligible only for very limited credit toward future travel with us. Exact percentages and deadlines are always stated on the individual tour page at the time of booking.
Cancellation or Changes by Us or Suppliers
In rare cases we or our suppliers may need to cancel or significantly change a tour due to unforeseen circumstances such as natural disasters, government restrictions, supplier insolvency, or force majeure events. If this happens we will notify you immediately and offer options including a full refund of amounts paid (minus any non-recoverable third-party fees we cannot recover), a credit for future travel, or rebooking on an alternative similar package if available. We will work with you to find the fairest resolution.
Refunds for No-Shows or Interrupted Travel
If you fail to appear for any part of the tour or leave early for personal reasons, no refund will be issued for unused services. Travel insurance is strongly recommended to cover such situations, as our packages do not include coverage for missed flights, medical emergencies, trip interruptions, or other personal circumstances.
Processing Time and Fees
Approved refunds are processed within 14-30 business days after we receive all necessary documentation and confirmation from suppliers that funds are recoverable. Some refunds may take longer depending on the airline, hotel, or payment processor involved. We may deduct a reasonable administrative fee for processing cancellations where partial refunds are allowed, as noted in the tour's specific terms.
How to Request a Refund or Cancellation
To request cancellation or inquire about a possible refund, email us at [email protected] with your full name, booking reference number, tour name, and departure date. Include a clear explanation of your situation. You may also call us at +1 360-303-0816 during business hours. We will respond promptly and guide you through the next steps.
Travel Insurance Recommendation
We strongly advise purchasing comprehensive travel insurance that covers trip cancellation, interruption, medical expenses, and other risks. Many policies reimburse non-refundable costs under certain conditions even when our suppliers do not. We do not sell insurance but can point you toward reputable providers if requested.
Contact Us
If you have questions about this Refund Policy or need assistance with a specific booking, please reach out:
Bienvenue Store LLC
[email protected]
+1 360-303-0816
1 Bellis Fair Pkwy #362
Bellingham, WA 98226
United States
We value your trust and will handle every request with care and honesty. Safe travels!